FOCO Reviews

I ordered my dad a father's day gift from FOCO.com and my order arrived a day early and the product was worth the price. Thank you FOCO!

Never received my order... and it's been 14 days... the shoes are for my brother's funeral... we ordered thinking we would get them in 10 days

I am a huge Pirate fan. I love going to games at PNC Park. I also enjoy building Lego sets with my grandkids. I thought the PNC Park set would be a nice challenge to work on. I bought a BRXLZ PNC Park from FOCO. The directions are horrible! They are extremely hard to decipher. I looked at reviews for the product when making the purchase. They were all mostly positive. Of course they must have deleted the bad ones. I was surprised by how small the pieces were. Whoever manufactures these BRXLZ stadiums needs to improve their instructions. I am not an expert builder, but well above average experience. I am a pilot. I understand technical diagrams, but these instructions are garbage.

My Dallas cowboys Face Mask Was Faded, liked somebody washed it 20x plus it smelled liked Onions.

DO NOT ORDER THEY CHEAP ASS $#*!

Bought my son a chicago bears helmet and Wrigley field so called lego set terrible directions you need to have very small hands to grab them I just wanna throw them both in the garbage I will definitely be not ordering anything from this company again don't waste your time or money

First time buying from them. I ordered a winter toque for my husband and received it the very next day! Was quite surprised when we received it the next day. I was expecting at least a week. My husband loves it! Amazing condition. Can't speak about their customer service as I didn't need to speak with them.

I ordered some slippers for my family for Christmas. One pair did not show up, it is weird that they don't have a phone number but they were quick to respond to my emails. They ended up not having the slipper in stock anymore so they refunded my money and gave me a code to get 20% off my next purchase. I used the coupon right away and received those items before Christmas. Very fast shipping, I highly recommend this company!

HORRIBLE COMPANY, IF YOU CAN EVEN CALL THEM SUCH. THEY DONT KNOW HOW TO SPELL CUSTOMER SERVICE, THEY DONT ANSWER EMAILS OR CALLS. THEY TAKE YOUR MONEY AND DISAPPEAR. DO NOT BUY A PACK OF GUM FROM THESE CLOWNS.

I decided to purchase the Dodger World Series Bobblehead after the Dodgers won the World Series. I was very excited to receive this as it was going to be a Christmas gift for my son a big fan. I ordered a Mookie Betts Bobblehead and was told there is a 2 month lead time and that it was going to be received on or before the 2nd week of December. When I finally received it I opened the box and I saw that Mookie Betts was not the bobblehead they sent me which I ordered... instead I received Cory Seager how they could make a mistake like that when they do not resemble each other is besides me. I sent their Customer Service 3 emails telling them to please help me and send the correct bobblehead. I called them left messages however it doesn't seem like anyone works at their corporate office in New Jersey as it took days to get a response and when I did all they said is I am sorry and I will send you a label and please bring this one to the Post Office so we can receive that and will we then send you the one you ordered. Not likely. On top of all this inconvenience they expect me to go to the USPS office in the middle of the pandemic at the height of this virus and the Christmas holidays an stand in a line with numerous people. I don't think so! I lost all faith in their ability to send me what I ordered and said when I receive the correct one I ordered (cost $60) I will send it back after they have UPS or FedEx pick up the incorrect one they sent me. FOCO has no concern for their customers and has terrible customer service and I suggest not to order from them if you want to be disappointed. Very sad excuse for a company.

Do not order from this company, they say they have it in stock, they don't. They say the item you have bought is shipped, it isn't. They say that the delays are beyond their control, it isn't. You would be better to buy in a back alley from a guy named Gino, than this company. Don't take my word for it, buy something and see what happens. At least they give refunds, that is why I gave them one star.

Do not order from this company! I preordered from this company a month before the items came in stock! Found out when my order came with only some of my items that they had no more in stock! Of course they waited till I got all my other stuff! They were family pjs so if I couldn't get all of them I did t want any of them! So now I have to pay shipping to return all my items! Don't order from them! Fanatics is a WAY better site and has free returns PLUS free shipping! And has fancash you can use!

I needed these face masks for a business trip that was 11 days later. It took 13 days before the shipment process began. Most likely the shipment will arrive in the 4-7 day time window that I paid for, but come on FOCO, 13 days to process 2 packs of your in stock masks? Needless to say I had to buy masks elsewhere for my trip.

A week after I placed the order, I checked my order status. In big bold red letters, they warned that it might take longer than normal to process order due to covid. They should have presented that message before I completed the order placement. Since I needed them for a trip, I would have ordered elsewhere. I contacted their customer service to ask when the order would ship. I received a canned one sentence response of "I checked and your order and it hasn't shipped yet", which did not answer my question.